I think SAA has lost the plot
Hello everyone I am writting this while waiting at CPT airport waiting for my flight to JNB. I am dissapointed in SAA having booked my e ticket and paying and getting confirmation email. I arrive to be told that they cancelled my ticket and about 100 other passangers as i assume so many disgruntled passangers.. Why are they doing this and actually not taking responsibility and offering compensation. I decided to give them another chance and im sorry they have lost another customer and another 100 to other carriers.Chaos reigns at all SAA counters. Flew here with 1time and they are really good and was my 3 flight with 1time SAA have to really pick up the game. This is not a hatred writting but a very dissapointed one as they rreally did not care.. SAA 744

Eish, this also happened to friends of mine very recently, also with an E ticket. Good thing there is competition.

Oh dear... I'm travelling to LHR with SA on an e-Ticket, best I phone them to try and make doubly sure...

I assume there is a problem with the e-ticketing booking mashine, but shouldn't this things have been all in order at such a big airline? Felix

Well i got home and well the besides being the plane before the SA220 to London whos engine caught alight. I found SAA to be very dissapointing as was hoping the service was good. Please advise if making a complaint is worth it and should i have recieved some compensation? Any feed back will be great and helpful. Thanks in advance SA744

I'd send SAA an email, whats the worst that can happen? They've just employed Jacqui O'Sullivan as new communications head (thank heavens JJ Tabane has buggered off) so you may get a response. I sent them an email re pre-booking seats and they got back to me, albeit 2 weeks later... Sean

send SAA an email...if they ever reply they are only ever rude...havent been on SAA since 2001 and dont ever intend on using them ever again

Howdy y'all. Just flew JNB-LHR retuen with SA (B744 outbound, A346 return) and only have praise for them. The service was excellent on board and on the ground (there was a bit of a boarding hiccup in JNB en route to LHR but nothing serious), legroom was good (I was seated at the bulkhead of the B744 so it was excellent but it did look a bit tight in the 'normal' economy rows), especially on the A346 which has been re-configured to increase seat pitch. IFE is brilliant, food great. All in all very impressed , would definately fly SA long-haul again after a 8 year 'sanction'. Sean

Oh dear. SAA had better sort out their e-ticketing hussles before they lose customers to the competition. Cheers, Walter.

Its not SAA (although sounds like they are loosing through other things!) The E-tkt problem is from Amadeus the back ground system all star alliance use - and yes joy of all joys it's creating problems for everyone! I work for bmi on ground and its a nightmare!!!! Wait till they get the self-service machines then you'll be pulling your hair out! :(

All very well and good, but these incidents you speak of occured when SAA was still on Galileo, the changeover to Amadeus has only occured in the last 2 months! What is concerning is that blaming it on the GDS means balming it directly on SAA since it is the "operator" of Galileo SA!

Hi guys Did 7 trips on SAA in past 4 months, all E-ticket. No problems. 1 to US via Washington, and one UK, rest all domestic. DUR and JNB.No hassles. As travel agent, all feedbakc from my clients also positive. Even with Natiownide now on E-ticket, all seems to go smooth?